Shipping policy

Botavive Shipping Policy

At Botavive, we are committed to providing a seamless and efficient shipping experience. Please review our shipping policies below to understand processing times, delivery estimates, and international shipping considerations.

1. Order Processing Times

  • All orders are processed within 24 hours of being placed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once processed, orders are shipped via our trusted carriers to ensure timely and reliable delivery.

2. Estimated Delivery Times

United States

  • Standard Shipping: 1-5 business days after processing.

International Shipping

  • Delivery times vary based on destination, local carrier availability, and customs processing.
  • Most international orders arrive within 7-21 business days, but delays may occur due to local regulations and customs inspections.

Holiday & Peak Season Shipping

  • During high-demand periods, such as holidays, sales events, or promotional periods, shipping times may be slightly extended due to increased carrier demand.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on location and order size.

  • Free shipping promotions may be available and will be clearly stated on our website.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Tracking updates may take 24-48 hours to reflect carrier activity.

5. International Shipping Terms & Customs

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Delays caused by customs processing or local regulations are beyond our control.

  • If an international shipment is refused or returned due to unpaid customs fees, a refund will not be issued.

6. Lost, Delayed, or Damaged Shipments

We strive to ensure all shipments arrive on time and in perfect condition. However, if you experience any issues:

  • Delayed Orders: If your order has not arrived within the estimated timeframe, please check the tracking link provided. If there is no movement for more than five business days, contact us.

  • Lost Packages: If tracking indicates delivery but you have not received your package, please check with neighbors, household members, or your local carrier. If the package is still missing, contact our team.

  • Damaged Orders: If your order arrives damaged, please reach out within seven days of delivery with photos of the packaging and product to initiate a replacement or refund.

For all shipping-related inquiries, please email hello@botavive.com.

7. Changes to This Policy

Botavive reserves the right to modify this shipping policy at any time. Any updates will be reflected on our website.

For further details or assistance, please contact our support team at hello@botavive.com.